FAQs

After I place my order what can I expect?
Once you have completed your order and submitted it for payment, an automated response will be emailed to you to confirm our receipt of your order. Once the order has been processed you will receive an email with your tracking # when your order is shipped.

Do you offer Gift Wrapping?
We are happy to gift wrap your purchase for you. Please e-mail us immediately before or after placing your order to make this request. If not, your purchase will be shipped to you in a grey velour Tat2 Designs embossed jewelry pouch, with a white jewelry box with our company logo sticker.

I am having trouble submitting my order online?
We're sorry to hear that! Please call us or email your order to info@tat2designs.com. Our business hours are 9-6 EST Monday to Friday. We will get back to you as soon as possible to confirm your order.

How long does it take to ship?
Unless otherwise noted, all styles are made to order and ship within 1-2 weeks.

How do I track my order?
You will receive tracking information by email once the order is shipped.

Shipping to the US?
Orders will be shipped via FedEx Ground and can take 3 to 7 business days depending on your location.

Please note: All orders ship with signature required by default. There is an option at checkout to deliver without a signature, however, please note that when you select this option, you waive your right to hold Tat2 responsible for any resulting claims. Tat2 is not responsible for lost, stolen, or mis-delivered packages.

What are your Shipping & Handling rates?

Shipping & Handling Rates

Need Express Shipping?
Need your Tat2 Designs delivered right away? Not a problem. Call the office or email us and we can ship your order overnight or 2 day air. Extra shipping charges will apply and will vary based on the size and weight of your purchase.

What is your Return Policy?
We have a 14 day return policy for store credit only. If 14 days have gone by since your purchase, unfortunately we can't offer you an exchange. To be eligible for exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We recommend that you ship your returned item back to us using a trackable shipping service, purchasing shipping insurance, and in a padded box, as we will not be responsible for lost or damaged packages. Please also include a copy of the original invoice or gift receipt along with instructions on what you would like done (exchange for different product-include item number, or new size, etc / or store credit). You will be responsible for paying for your own shipping costs for returning your item . Shipping costs are non-refundable , unless your item arrives defective or damaged . If you would like to return an item for store credit or exchange an item, please email us within 14 days of purchase at info@tat2designs.com for our address. Your store credit will be valid for one year.

Unfortunately sale items cannot be returned and are FINAL SALE.

We will happily exchange or repair an item if it arrives defective or damaged.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How do I make a Return?
Please email us at info@tat2designs.com to let us know that you are returning your order, and we will email you a Returns & Exchanges form to complete and included in your package and send back to us in a shipping box or envelope.

Then ship your return back to:
Tat2 Designs
12956 Dickens St.
Studio City CA 91604

I have a Discount Code - How does it work?
You will be prompted to enter in your discount code when checking out. Your bill will automatically be reduced based on the value of your discount code.

How does it work when I send directly to the recipient?
Be sure to add a Gift Note during checkout (if you would like to). And rest assured, we DO NOT send the invoice to the recipient, but will email it to you instead. The recipient will receive a Gift Receipt (with no purchase value showing) and Return Form so if they desire an exchange, they have what they need to proceed.

How do I find out about future promotions and new arrivals?
Join our Mailing List to receive updates on current promotions running at Tat2 Designs. For the latest updates follow us on instagram @tat2designs or twitter @briana_erin! Or join the Tat2Designs Community on Facebook.

I saw a Tat2Designs piece in an article but can’t find it on your website?
Send us an email to info@tat2designs.com and we will help get it into your hands.

Where are your products sold?
Tat2 Designs is sold in over 500 leading fashion boutiques and retailers worldwide. Check our stores tab for retailers near you.

I purchased a piece of jewelry from a different website. How do I know if it is authentic Tat2Designs?
All stores and sites authorized to sell Tat2Designs is located in our store list. If you do not see your store/site in the list, please e-mail us the name of the store/site the item was purchased from, and if possible send us a picture of the product. We will figure it out.

Do you offer repairs?
We stand by the quality of our product, however we understand that sometimes damages may occur. E-mail us at info@tat2designs.com and describe the issue with the product in detail. Please also include your name, telephone number and any pictures that may help us understand the issue. We will be happy to do what we can to get your favorite Tat2Designs pieces back to new.

Where are the products made?
All products are made in USA

I am a student, do you offer internships?
We love working with aspiring fashion students! Our internships run quarterly throughout the year. If you are interested in doing an internship at Tat2Designs, e-mail your resume to info@tat2designs.com.

Need Further Assistance?
Have a question, compliment, suggestion or complaint? We’d be happy to hear from you. Please contact us directly with any additional questions and we promise to get back to you within 24 hours.

Customer Service Hours: Monday to Friday 10:00am - 5:00pm PST
Phone: 818.285.8417
Fax: 818.285.8417
Email: info@tat2designs.com